Paris Perfect Terms & Conditions
We are delighted that you’ll be staying at Paris Perfect and we hope this will be the first of many visits! Our goal is to offer our guests a real French living experience and a wonderful Paris vacation from beginning to end.
The following terms and conditions show our commitments to each other and form your contract with us. (These are the exact terms you agree to when you initial your rental agreement with us).
EVERYTHING IS INCLUDED
You’ll be pleased to know that our rental price includes everything:
- Free phone calls to most landlines throughout the world*
- Free high speed wirelesss internet and cable television.*
- Welcome basket of amenities upon arrival
- Paris Guide with apartment information and loads of information about Paris and your neighbourhood from local shops to favourite restaurants and tours.
- Personally welcomed at your apartment by friendly, English-speaking greeters, where we take the time to show you how everything works and will happily share our knowledge and advice about Paris with you.
- Guest Welcome Center open 7 days per week. We are the only company in Paris with guest offices where you can store luggage, receive faxes, print boarding passes, receive deliveries and have coffee. Should you encounter any problems during your stay, our office is there to help!
- Luxury cotton towels, high thread count sheets, bath soaps and hand lotion
- Starter supplies of dishwasher and laundry soaps, garbage bags and paper towels
- Prices are all inclusive – no taxes, commissions, or hidden fees
There are no additional charges, except for extra cleaning should the apartment not be left in a tidy state as outlined below, for damage to the apartment and/or its furnishings, or for personal phone usage does not fall within the free parameters.
* Available in most apartment, please ask our friendly staff or refer to the specific apartment overview page for exclusions
BOOKING YOUR STAY
Payment
We accept payment by Mastercard and Visa using a secure online payment system. We are unable to accept payment by American Express or Diners club.
You may also pay via wire transfer (in Euros) or by check.
Please note that rental prices are quoted in Euros and will be converted into US dollars at the time of payment. You can see updated currency conversions at https://www5.bankofamerica.com/foreigncurrency/index.action
A. If your arrival date is more than three months away:
- 50% of the full rental payment is due now in order to secure your booking.
- The remaining 50% is due three months before arrival.
- We’ll send you a payment reminder a few weeks before it’s due. Please note that if the balance has not been paid by due date and we’ve sent three reminders, we will assume you have cancelled and booking and cancellation terms will apply.
B. If your rental begins in the next 90 days:
- The full payment is due now.
Your rental is not confirmed until you accept the terms and conditions, and your card has been charged (or you fax us a copy of check or wire). Once you have booked and paid a deposit, a contract will exist between us.
Making your reservation by telephone, on the website, by email, or fax, means you are deemed to have read and accepted these terms and conditions and the general information pages contained on our website.
ARRIVAL & DEPARTURE INFORMATION
Arrival & Departure Times
Our check-in time is 3.30 p.m. However, we know what it's like to arrive in Paris after an all-night flight so we try to be as accommodating as possible. If the apartment is ready, we’ll arrange for the greeter to meet you at your apartment. (Please note that you must provide us with your arrival details so we can schedule your greeting. And call us from the airport after collecting your luggage to confirm that you are on your way to the apartment).
If the apartment isn’t ready, don’t worry about having to drag tired children and luggage around all day. We have opened a Paris Welcome Center for our guests. Open 7 days per week, you can store your luggage, print boarding passes, receive deliveries and even enjoy a cup of coffee. Explore the neighbourhood, have lunch and return at your leisure.
Arrivals after 7.00 p.m. need to be arranged in advance and are subject to a € 75 late arrival fee. Staff is not available to greet guests after 10.00 p.m.
Check-Out Time: 10:00 am on your departure date: Should you need to store your luggage past this time, we are happy to do so in our secure Welcome Center.
Paris Guide and Essential Apartment Information
On receipt of the initial payment, we will confirm your reservation and send a link to download our popular Paris Guide and Essential Apartment Information.
SECURITY DEPOSIT
We don't charge clients security deposit up front. We do however, ask you to authorize a reserve of US$ 500 security deposit for your apartment at the time your final payment is due. We do not process this charge and if all is fine after checkout, no charge will be processed. This saves you currency and processing charges. We will check the apartment when you leave; and, if necessary, charge your credit card for any damage, loss, or excessive phone charges. We have rarely charged any of our thousands of guests for damages but we must cover ourselves for the rare exception.
CANCELLATION
Travel Insurance
Insurance: It is hard to believe it will happen to you, but the best laid plans can sometimes go awry. To protect yourself, we strongly encourage you to take out adequate insurance in the event that you need to cancel. When you book, you can download travel insurance forms (one with and the other without medical coverage) from Travelex. Travelex is one of several vendors; we're happy with them, kids are covered free, but it is your responsibility to make your own decision as to insurance vendor.
Cancellation Terms
- Cancelling more than 120 days before arrival date: Payments made are fully refundable, minus €195 administration fee and 3% bank processing fee.
- Cancelling between 120-91 days before arrival date: 35% of the total rent will be retained.
- Cancelling less than 90 days before arrival date: Rent payment is not refundable. Please protect yourself and take out travel insurance.
Refunds will be processed in US Dollars and refunded to your credit card or bank account.
Cancellation by Us
In the history of our company we have rarely been forced to cancel a reservation. In the few cases where it was necessary, it has been to protect guests due to damage caused by flooding, major construction on building or environs, etc
Should this happen, our policy is the following:
- We would offer a property of equal or greater value in exchange. If the property is of greater value, you will be upgraded at no extra cost. If this is unacceptable, you will be given a 100% refund.
- If the only apartment available is of lesser value, you will be refunded the difference as soon as possible. If this is unacceptable, you will be given a 100% refund.
- If we have no availability in our apartments we will refund your payments immediately and do our best to help you find another one. Please note that this has not happened in the history of our company.
YOUR RESPONSIBILITY
We remodel our apartments with care and quality furnishings. Thank you for treating the apartment as if it were your own home.
Your apartment will be clean and tidy when you arrive and you are expected to leave the apartment in a similar tidy condition when you leave. This includes disposing of trash and doing the dishes. We thank you in advance for this courtesy. If upon arrival you spot an issue of cleanliness or damage, please inform the greeter immediately so we can take care of the situation immediately.
For stays of 2 weeks or longer, cleaning will take place weekly after one week. (Extra cleaning can be arranged for a fee). Please note that apartments left in an unusually dirty state will be subject to an additional cleaning charge.
PHONE & INTERNET
Most of our apartments offer free telephone calls to landlines and cells in the United States and Canada (except Alaska). Free calls to landlines only in Europe, Australia, New Zealand and many other countries. Please refer to the “Overview” page of a particular apartment for more details.
Most of apartments offer high-speed internet access free of charge. It is possible that the system may not be compatible with your computer. It is a good idea to carry a standard Ethernet cable incase your computer is unable to connect with the wireless signal. If your computer needs to be reconfigured, we can provide the name of a computer tech person who can set up the connection at your own expense. Please refer to the “Overview” page of a particular apartment for more details.
EQUIPMENT BREAKDOWNS
Please alert us of any problem as soon as it is identified and every effort will be used to rectify the problem as quickly as possible. If we are not informed of a problem we cannot resolve it for you.
While we cannot be held responsible for breakdowns of mechanical equipment in common area of the building or failure of public utilities, we will do our absolute best to resolve the problem in every way possible.
PERSONAL LIABILITY & VALUABLES
Our apartments are equipped with safes to store your valuables and all measures have been taken to ensure that the rental property is secure. We install the best locks and the greeter will explain how to dead bolt your front door, lock windows when you arrive.
It is your responsibility to make sure proper precaution is taken against theft and burglary including: dead-bolting the door and latching all windows (or correctly latching the shutters) whenever you are out.
NUMBER OF PEOPLE IN THE PARTY
The number of people must not exceed the number of sleeping places in the property description.
NO SMOKING, NO PETS
We do our best to provide completely non-smoking properties and thank you for your consideration. You agree not to smoke or allow visitors to smoke inside Property.
LOST KEYS
Our apartment doors are steel-reinforced and have the best locks in France, providing you with excellent security. The keys are expensive to replace! Please, please don’t lose your keys. If you lose them, we are usually required to change the locks for your security and the cost will run into hundreds of euros. Should you lose your keys, you will be charged to replace them.
PROTECTING YOUR PERSONAL INFORMATION
Protecting the privacy of our clientele is an obligation that we take very seriously. We are committed to protecting all of your personal information.
- We do not rent, sell or distribute any part of your information collected to any third party organization.
- All credit card information is kept confidential and safeguarded by our secure server.
- When you reserve, we include you in our Paris Perfect newsletter so you can receive updates on Paris and future offers. At any point, you can select the link at the bottom of every email to unsubscribe, or email: news@parisperfect.com