We were thrilled to host our annual staff meeting last week in Paris. This brought together all our employees from six countries on four continents for planning sessions to discuss our successes and challenges, with one goal in mind … to ensure our guests experience the vacation of a lifetime.
Our staff from Paris Perfect and London Perfect gathered in Paris for a week, including our reservations teams, sales, marketing, IT, customer service, welcoming greeters, and housekeeping crews. We reviewed our past year, focusing on what worked and especially on ways we can improve. During our meetings we talked about every aspect of the customer experience, from the moment you visit our website to booking your apartment, arrival and greeting services, the contents of your welcome basket, toiletry items, our welcome guide filled with tips and suggestions, to apartment improvements and more. Every detail is important to us in achieving our goal to exceed your expectations and ensure you are delighted with your Paris Perfect stay.
We also had time for some fun during our annual meeting, including a Seine dinner cruise aboard Le Capitaine Fracasse, which was a delightful evening. Even the food was good, a rarity on many of the Seine dinner cruises.
Our tables were full of laughter and socializing as we enjoyed a lovely meal while watching the beautifully lit landmarks of Paris glide by. Funniest comment of the evening was hearing how English webmaster John met his fiancee', Stephanie. Stephanie commented that she had started a new job picked him out because he was so good looking. John's take was quite different. He and colleague Nick conferred about her after the first week. ‘Nick and I decided she had to go because she was just too nice!' Australian Tash kept toasting the couple, declaring ‘John, she's a keeper!'
Some members braved the cold – and the climb of 300 plus steps – up to the first level of the Eiffel Tower for an evening of ice skating and fun. What a wonderful and uniquely Parisian memory!
Manager Natasha shared what she declared was an Australian tradition to stand in front of monuments to measure how big they really are. She demonstrated the technique on the balcony of one of our newest Paris Perfect apartments, which has a fabulous view of the Eiffel Tower. What a perfect spot!
It was the best meeting ever. We are so fortunate to have such wonderful people to work with — with lots of diversity, good humor and fabulous ideas . We treasure this time together to strengthen our team, share ideas and build solutions that will make our guests treasure every moment of their stay with Paris Perfect.
We would like to take a moment to thank our wonderful guests for the valuable feedback, kind words and continued support over the past years. We hope to welcome you to Paris in 2012 … and beyond!